It’s back.
Returned, but….
Two weeks to the day, I got my scooter back from being repaired. If you remember from two weeks ago, I talked about how the service department at Honda World Salt Lake screwed up my scooter. They repaired it and covered the costs, but it took them almost two weeks to order ONE part. ONE FUCKING PART! How did they ship that… Pony Express? Obviously I was low on the list of priority. During that time, I spent an extra $110 in gas for my car that I was hoping to have saved due to the nice weather that welcomed a daily scooter ride to work.
On top of all this, I had asked them to clean the burnt brake dust and residue that was formed on my front rim from the damage. So getting the scooter back on Thursday, I immediately checked it out, seeing that nothing was done or touched in the two weeks my scooter sat. So I inquired, “The front rim still has the brake residue on it. I thought that was going to get cleaned off.” Their response was, “We didn’t have enough time to get to that.”
Same picture because nothing was changed
Didn’t have enough time? WTF? The scooter sat for 12 days before someone touched it. One of the techs couldn’t have taken 15 minutes with some cleaner and at least make an attempt to try to please a pissed off customer? EPIC FAIL. I am now a former customer that is looking for another service department that will treat a customer with both respect and urgency.
Throughout this whole ordeal, I have learned a few things:
But the scooter is now home and is getting ridden for every possible trip I take around town.
The Police
For anyone that is a fan of 80’s music, you will remember the band The Police. After an almost 25 year absence to the state of Utah, they made their return to the state for a concert on Saturday night as part of their reunion tour, which started in May 2007.
My daughter and I saw them in Denver last June, during one of the first few performances. It was an incredible show and we enjoyed their over 2 hour set. So we obviously wanted to go see them again (for this show, she went with her mother – I took my wife and step daughter).
Photo taken by Keith Johnson, Deseret News
And while they sounded really good and their performance was top notch, their set list was cut short by a few songs… actually, about 30 minutes worth of classic tunes — “Spirits in the Material World” “Canary in a Coal Mine” “Bring on the Night” “Synchronicity II” — all songs they performed during the first leg of the tour last year.
I guess in the winding down of this tour and the conclusion of them performing together [their final show is August 7th at Madison Square Garden in NYC], they are using the boilerplate option to get through these last 13 shows. Even with this, I still enjoyed seeing them live again [This was my 3rd time seeing them live – the first being in September 1983] and will be glad that my family got to see them live, too.
Next Time on BL
So that’s all for now. My next post will be my review of The Dark Knight, which we will be going to see on Monday night. Until then, thanks for stopping by.
What about Elvis Costello? He opened, right?
dagny – Yes, he did open. And he was great. His set was average… about 40 minutes. Played all of the hits… “Every Day I Write The Book”, “Peace Love and Understanding”, “Allison” with Sting coming out to duet with him, which was pretty cool.
Bah. The dealerships so rip people off. In college I worked for a mechanic (my niece’s DH) and he would do scheduled Honda and Nissan services for about half the cost of the dealership. I’m sure you can find a nice mechanic who specializes in scooters and will treat you right.
Yeah, that would result in a stop payment to them. Or a demand for a refund.
Bad customer service pisses me off to no end. They had time to clean your front rim, and should have been kissing your ass for their screwup, but instead, they decided not to give a shit and treat you like crap. Oh… it pisses me off so!
We saw Dark Knight last night. Can’t wait for your review!
winter – I am hoping I can find someone that still values the customer and future business.
kapgar – I was hoping for at least a partial refund on my 1200 mile service (that was $114.00), but nothing. I was going to fight it, but decided the best solution was to never do business there again. I’ll buy a Honda again, no question. Just someone else.
kilax – Pisses me off, too. Each place where I’ve gotten bad customer service, I have either never shopped there are rarely go back.
I’m excited for The Dark Knight. Everyone that’s seen it so far says it’s a great movie.
I was bummed that I couldn’t go see The Police when they played in Phoenix. I’ve been a fan ever since I accidentally recorded one of their last gigs in Atlanta. I practically wore out that VHS tape watching that gig.
kevin – That’s too bad you couldn’t have seen them. After last weekend’s performance, the show to have seen would have been from the first leg of the tour. Looks like they played at the US Airways Arena (not sure where that is in Phoenix). While they were a well-oiled machine towards the end, they were more creative during that first leg, which made for some entertaining and unexpected musical moments.
I am happy you have your scooter back, but sad that they gave you such poor service.
tori – Thank you. It’s good to have it back, even with it’s discolored front rim.
Sting hates Austin.
whall – He does? Did they not tour there this time? Most major bands avoid Utah and SLC. There are some exceptions, which I was happy The Police decided to schedule a date here. At least Steely Dan is coming close to you.